Shipping & Return Policies
Shipping policy
Where do you ship?
We ship to many territories around the world, including outside of Europe and Canada. All orders are shipped from Europe. Importation and compliance with your local laws and regulatory authorities are solely your responsibility.
How much does shipping cost?
We offer free shipping on all orders over €250. There will be a minimum €50 shipping fee for any order below €250. Some exceptions may apply depending on the country or the region where our customers are located. Please contact our customer service team should you have any concern about this.
Which shipping company do you use?
It may vary depending on your local shipping services available. We will inform you of the tracking number and shipping method once we have processed your order.
When will my order arrive?
The delivery approximately takes 7 to 10 business days on average. In the rare instance that stock is not immediately available, you will receive notification when the order is expected to be shipped out. However, the transit time may vary according to region. It is recommended that you call our friendly customer service for a better idea of how long your order will take to reach you.
Return policy
If you face any complications with your order, please contact us immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at our discretion and we do not guarantee we will offer a refund in all circumstances.
Which orders qualify for a refund?
In the unlikely event you are unhappy with the order you received, please contact us. We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when you initially use it.
In any of these cases, you should hold the products until you receive further instructions from us. If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.
What information do I need to return a product?
We do not accept product returns. Do not hesitate to contact the customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.
How do I get a refund?
Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.
Please note that any product defects/issues must be reported within 6 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.
Will I always qualify for a refund?
We offer refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, contact us for more information.