Privacy Policy

We are committed to preserving the privacy interests of our customers. We have established this Privacy Policy to set out the principles that we follow in handling customer personal information we collect.

In order to create and maintain a customer account and to place orders for products or services on our site or through our toll-free telephone and facsimile numbers, it is necessary for us to collect detailed personal information from customers and to obtain consent to disclose this information to other service providers and health professionals to facilitate customer requests for products and/or services. In collecting and administering this information, we follow the principles set out below.

Principle 1 – Accountability

Medica Depot Shop is responsible for maintaining and protecting personal information under its control. We monitor our policies and personal information safeguards on an ongoing basis.

Principle 2 – Identifying Purposes

Medica Depot Shop collects customer personal information such as you name, address, email address, phone number, and fax number to register for an account. In order to provide requested products and/or services and to facilitate the fulfillment of customer orders and payment processing we will collect additional information such as billing information. In connection with the use of our web site, we may also collect certain information through the use of cookies, which improves your ability to use our web site. Should you wish to disable the use of cookies, simply adjust your web browser settings accordingly. To ensure the highest level of customer service, this call may be monitored and recorded.

We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

Principle 3 – Consent

Medica Depot Shop collects, uses and discloses customer personal information only with the knowledge and consent of customers.

Please note that Medica Depot Shop may collect, use or disclose personal information without knowledge or consent in exceptional circumstances or to address legal matters, for example, if there is an emergency where the life, health or security of the customer is threatened or where required to do so by applicable law.

If Medica Depot Shop is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We will use your name and email address to send you newsletters and offers which we believe are of value to you. If you no longer wish to receive these communications you may follow the unsubscribe instruction contained in the email communications you receive.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Medica Depot Shop does not store this information.

This Web site contains links to other sites that are not owned or controlled by Medica Depot Shop. Please be aware that we, Medica Depot Shop, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Principle 4 – Limiting Collection

Medica Depot Shop shall collect only that personal information that is reasonably necessary to process customer orders, including as required by third party service providers such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services, and health professionals to assist us in filling your orders.

Principle 5 – Limiting Use, Disclosure and Retention

Medica Depot Shop shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the customer, or as otherwise outlined in this privacy policy or as required by law. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@medicadepotshop.com. Customer personal information will be retained as is necessary to fulfill the purposes for which it was collected, to best serve customer health needs and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Principle 6 – Accuracy

Personal Information that is maintained by Medica Depot Shop shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is used. Medica Depot Shop shall confirm all personal information collected from customers each time goods and/or services are requested.

Principle 7 – Security Safeguards

Given the sensitive nature of the personal information collected, Medica Depot Shop shall employ generally accepted security safeguards appropriate to the sensitivity of the information, and shall take steps to protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Principle 8 – Openness

Medica Depot Shop personnel are available to answer questions and provide information concerning its policies and practices that apply to the management of personal information.

Principle 9 – Customer Access

Upon request, Medica Depot Shop will inform a customer of the existence, use and disclosure of his/her personal information, and grant access to such information as appropriate. Customers are able to verify the accuracy and completeness of such information either by logging into their account and making the changes in the account management centre or by contacting us via email at info@medicadepotshop.com. If for some reason, we are unable to grant access to certain information, the reasons for denying access will be provided to the customer upon request.

Principle 10 – Changes to this privacy policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Principle 11 – Customer Service Inquiries and Complaints

Customer satisfaction is of utmost importance to Medica Depot Shop. Any inquiries or complaints concerning our privacy practices may be directed to our Privacy Officer through our contact form on our contact page.